Proprietor App — Frequently Asked Questions

Frequently Asked Questions

Can I make changes from the app?

No. The Proprietor app is read-only. All data entry — recording payments, creating fee structures, managing students — is done by your bursars on the SkoolWisely web portal.

Why is the dashboard showing zeros?

This usually means the selected branch has not been fully set up yet on the web portal. Ask your administrator to create an academic session for that branch and assign fee structures to it. Once invoices are generated, the dashboard figures will populate.

I am not receiving payment notifications.

Check the following:

• Notifications are enabled in your phone settings for this app
• Your phone has an active internet connection
• You are signed into the app — notifications require an active session
• Battery saver or Do Not Disturb mode is not blocking the app
• Your school's web portal is correctly configured with push notifications

If the issue persists, contact support at support@skoolwisely.com or call +2347060908008.

Can I use the app on iPhone?

Not yet. The SkoolWisely Proprietor app is currently Android-only. An iOS version is planned for a future release.

I forgot my password.

Use the Forgot Password option on the SkoolWisely web portal at app.skoolwisely.com to reset your password. The same credentials work in the mobile app.

What is a School Code?

Your school code is a unique identifier that tells the app which school's database to connect to. You can find it on the web portal under Settings → School Profile.

Can I view data for previous terms?

Yes. On the dashboard, tap the term pills below your school name to switch between available terms and sessions. Historical data is preserved as long as your SkoolWisely account is active.

The app says "School not found" when I log in.

Double-check that you typed the school code correctly. Codes are not case-sensitive, but must be exact — no spaces or extra characters. If the code is correct and the error persists, contact your school administrator to confirm your account has the School Owner role assigned.